Direct Payments Assistant
- Organisation
- East Sussex County Council
- Number of positions
- 2
- Location
- Eastbourne
- Salary
- £23,893 - £24,293 per annum
- Closing date
- 21/07/2024
- Department
- Adult Social Care and Health
- Contract type
- Permanent
- Work pattern
- Full Time
- Hours
- 37
- Job type
- Finance
- Job reference
- orbis/TP/60582/41354
- Job reference
- orbis/TP/60582/41354
- Number of positions
- 2
- Location
- Eastbourne
- Salary
- £23,893 - £24,293 per annum
- Closing date
- 21/07/2024
- Organisation
- East Sussex County Council
- Department
- Adult Social Care and Health
- Contract type
- Permanent
- Work pattern
- Full Time
- Hours
- 37
- Job type
- Finance
Are you looking for your first job, changing career or returning to work? This is the ideal job for you. We are looking for someone to join the Financial Services team as a Direct Payment Assistant.
Our team arranges and administers Direct Payments to Adult Social Care clients to allow them to pay towards their assessed care and support services. We help the most vulnerable people in East Sussex to ensure they receive the correct level of financial assistance towards care and support. We provide support to clients of Adult Social Care, the Public and Adult Social Care practitioners.
As well as dealing with calls from clients and both internal and external stakeholders, you will be processing Direct Payment requests from Adult Social Care practitioners to ensure clients can fulfil their care and support needs.
You will maintain client records, needing to be proactive and take responsibility for your own work. You will offer core support to Direct payment clients and process invoices.
Ideally you will have:
- Good listening skills with a friendly and helpful telephone manner, you will have the ability to address people’s concerns with empathy and compassion
- Ability to multi-task and deal with conflicting priorities to meet deadlines
- Be confident assessing and processing financial data and information accurately
- Be a team player
- Be able to use a wide range of IT systems such a Word, Outlook, Excel etc.
- You will be a positive, proactive person who possesses a “can do” attitude and be willing to provide a wide range of support that supports the best outcomes for our clients and their representatives and carers
- Desire to be part of a supportive and collaborative team
To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests.
Interviews will take place in-person.
We are working in a hybrid approach, which means that we will support you to work remotely if you wish to, although some time in the office is required, this could be minimal and will be subject to agreement with your line manager. You will be fully supported within your probationary year which will include face-to-face support within the team and remotely by a ‘buddy’.
In return we will offer:
A friendly supportive team environment with a full induction package, supervision, and training relevant to the role. We can provide support with accessing the apprenticeship levy which will help you work towards a recognised qualification.
Employee wellbeing is of paramount importance when working at ESCC and we offer a wide selection of help and services to support you. Please visit our benefits page to see the diverse range of benefits available to help and support you during your employment.
The role offers flexible working, with the requirement to work from St Mary’s House for one day per week (minimum), and the remainder from home or another location if you wish. During your probation period, you will be required to be in the office more than one day per week.
You will be entitled to 23 days annual leave which rises to 26 days after 5 years’ service. In addition, you are also entitled to 2 statutory days, and 2 concessionary days at Christmas.
More information can be found on our benefits page.
For any questions, please do contact Alison Beaumont - Interim Team Manager – Direct Payments via 01323 466391
For work that makes a difference
Additional Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to http://www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
Equal Opportunities
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
