Our consultation strategy
Our consultation strategy plays a major part in the way we approach consultation. This includes how it links to the organisation’s objectives and priorities, and evidence of how and where the results of consultation have been used.
The consultation strategy is building on the good work that is already happening and focuses on:
- moving towards more meaningful community engagement and how this change is managed and enabled
- identifying increased opportunities for departments to work in partnership on consultation
- how, where and when information, knowledge and expertise is shared across the organisation
- how feedback from those involved has influenced our decision making process and what has happened as an outcome.
It is helping us achieve improved ‘one council’ communications and ensure that any consultation is necessary, effective and of a high standard. By adopting more joined-up working practices we are able to make more effective and efficient use of our resources.
Contents
1. Background
2. Taking the consultation strategy forward
3. Underpinning themes
4. Recommendations and outcomes, including:
- raising awareness of the importance and benefits of good consultation
- sharing best practice to improve the quality of consultation
- establishing clear communication and reporting lines for the dissemination of consultation information
- demonstrating where and how consultation influences decision making
- enhanced role of the Corporate Consultation and Research Group and profile of the council’s corporate consultation officer.
Appendix 1 – Detailed action plan
Appendix 2 – East Sussex County Council consultation principles
Appendix 3 – Customer service satisfaction feedback
Appendix 4 – Members of the Corporate Consultation and Research Group (CCRG)
