Adult Social Care information leaflets and factsheets

Our leaflets and factsheets are designed to give you basic information about our core services. They have been approved by the Plain English Campaign for clarity.

We have just four main information leaflets (IL1 to IL4), some of these leaflets are available in an 'easy read' format.

We also have 11 factsheets, which give more detail, including the way we charge for services:

• FS1 to FS10 (last updated May 2009)
• FS12 (last updated March 2010).

Please note, FS11 – Direct payments to suitable persons is currently in production.

The titles and reference numbers below link to where you can download, read and print each leaflet or factsheet.

But if you prefer to be sent a printed version, please contact Social Care Direct (quoting the relevant reference number such as IL1, IL2 or FS1).

• Contact Social Care Direct

Information leaflets

• IL1 – Who are we and what do we do?
• IL2 – How can we help you?
• IL3 – What do our services cost?
• IL4 – How do I make a comment?

Easy read leaflets

• Are you unhappy about something (Easy read IL4)?
• What do our services cost (Easy read IL3)?
• How can we help you (Easy read IL2)?

Factsheets

• FS1 – Who qualifies for our services: Eligibility Criteria explained
• FS2 – Advocacy
• FS3 – Protecting your information
• FS4 – The Supporting People Programme
• FS5 – Safeguarding adults: Protecting people from abuse
• FS6 – Useful contacts
• FS7 – Financial assessments for care at home
• FS8 – Financial assessments for residential care
• FS9 – Ways to pay for your care
• FS10 – Direct Payments
• FS12 – Self-directed support

Information leaflets for carers

• Are you a carer?
• Moving on

Who are they for?

Our leaflets are for anyone interested in the services we provide. You may be applying for services yourself, or arranging services for someone you care for.

If you work for an organisation, you may want to keep copies of these in your leaflet racks for your customers.

When are they updated?

To make sure that we keep you informed of our services, we aim to update these leaflets every year, usually around spring.

The leaflets and factsheets were last updated in May 2009.

Can I get them in other formats or languages?

We want our leaflets and factsheets to be accessible to everyone. You can get all of them in the following formats:

• MP3 audio file
• audio tape
• CD
• large print
• braille.

See below for how to get copies.

For copies in other languages please read about our Translation service.

How can I get copies?

You can get printed copies of our leaflets and factsheets by contacting Social Care Direct.

Or, if you want more than one copy, please complete our information leaflet order form.

Make sure you let us know:

• who you are and where you would like them delivered
• how many copies you want and in what format
• the title and reference number of the leaflets or factsheets you want.