Buy With Confidence scheme
The Buy With Confidence scheme puts consumers in touch with approved traders who have agreed to provide high standards of customer service, including dealing promptly with any complaints.
Any business can apply to join. The list of approved traders runs from builders to wine merchants and from chauffeurs to upholsterers.
How does it work?
Approved traders are vetted before they join and agree to:
- ensure that staff are properly trained for their work
- respond promptly and correctly to customer complaints
- get Criminal Records Bureau clearance for all staff who carry out work in people's homes.
In addition, Trading Standards will provide a mediation service if there is a dispute that cannot be resolved between the parties concerned.
The Buy With Confidence scheme is run by East Sussex County Council Trading Standards. Contact the Buy With Confidence team.
Give us your feedback
Whether you're a business that is a member of Buy With Confidence or a consumer who has used their services, we want your feedback. Use the forms below to tell us what you think of Buy With Confidence.
